Frequently Asked Questions

How secure is my credit card and personal information?

Our online shop is powered by Shopify, one of the largest and most secure e-commerce platforms globally. Shopify ensures your credit card and personal information are protected with advanced encryption and secure socket layer (SSL) technology. We are fully committed to safeguarding your privacy and providing a secure shopping experience.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the Continental United States.

How will I know if I have successfully completed my order?

Once you’ve successfully placed your order, you will receive an email confirmation within 15-30 minutes. If you do not receive this email, please check your spam/junk folder. If it’s not there, feel free to contact our customer service team for assistance.

When will my order ship?

Orders placed before 12:00 PM EST Monday-Friday (excluding holidays) will ship within 24 hours. Orders placed after 12:00 PM EST on Friday will be processed on the following Monday.

Where does my order ship from?

All orders are shipped from our fulfillment center located at: 1314 N Nias Ave, Springfield, MO 65802. Our centrally located warehouse ensures quick and efficient processing and delivery of your orders.

When will I receive my order?

The arrival date of your order depends on the item’s availability and the shipping method you select during checkout. Only business days (Monday-Friday) are counted as shipping days, and weekends or holidays are excluded. Please be aware that unexpected carrier delays or high-volume shipping seasons may affect delivery times.

How can I track my order?

Once your order is shipped, you will receive a Tracking Number via email. You can use this number to monitor the status and location of your shipment at any time.

What shipping carriers do you use, and what are my options?

We ship using trusted carriers such as FedEx, UPS, and USPS. If you need faster delivery, we offer expedited shipping options at checkout for an additional fee.

Do you accept backorders for items that are out of stock?

Currently, we do not accept backorders. However, we frequently update our inventory, so if an item is out of stock, we recommend checking back regularly or contacting us for more information.

Do you ship internationally?

Yes, we offer international shipping to the following countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

Need it shipped elsewhere? Please contact us, and we'll be happy to assist.

Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes. Please provide a physical address when placing your order.

What is your Return and Refund Policy?

Items purchased from thespherificator.com can be returned for a refund within 30 days from the purchase date. Once we receive the returned item, refunds are typically processed within 10 business days. Please note that return shipping charges are the customer’s responsibility. If you purchased your item from an authorized retailer, please follow their return policy. For more details, visit our Return and Refund Policy page.

What payment methods do you accept?

We accept the following payment options:

  • Amex
  • Apple Pay
  • Diners Club
  • Discover
  • Meta Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, you can request a shipping address change by contacting us within 24 hours of placing the order. Unfortunately, once your order is in transit, we cannot change the delivery address.

Can I cancel my order?

Yes, you can cancel your order if it has not yet been shipped. To cancel, please contact us as soon as possible. If the order has already been dispatched, you will need to follow our Return and Refund Policy once you receive the item.

What should I do if my order arrives damaged?

If your package arrives damaged, we recommend refusing delivery from the courier. If you weren’t present for the delivery and notice damage later, please contact our customer service team right away for assistance.

How long does it take to process a refund?

Once we have received the returned item, refunds are typically processed within 10 business days. Depending on your payment method, it may take an additional 2-5 business days for the refund to appear on your bank or credit card statement.

Are there any additional shipping fees for expedited delivery?

Yes, expedited shipping is available for an additional fee, which will be calculated at checkout. The cost depends on the shipping method you choose and your location.

Do you offer gift wrapping or personalized messages for orders?

At the moment, we do not offer gift wrapping or personalized messages, but we plan to introduce these features soon. Please check back for updates!

How can I contact customer service?

If you have any further questions or require assistance, you can reach our customer service team at hello@thespherificator.com. We are here to help and ensure you have a smooth and satisfying shopping experience.